Privacy Policy

 

Privacy Policies (Effective as of January 1, 2020)

This document describes Smiling Veterans, Inc. (“Smiling Veterans”) use of information regarding the Veterans we serve, donors and service providers, and supporters of our mission, supporters under the age of 18, and general visitors to our website.

General User Privacy Policy

This privacy policy applies to general users of the Smiling Veterans website and describes how Smiling Veterans protects information you provide when you use this website.

Although elements of this policy may apply to the veterans we serve, their caregivers, and our donors who visit our website, we do collect additional data from these groups of people. Veterans and their caregivers who register for Smiling Veterans programs and services can find additional information about how Smiling Veterans uses their information on our Privacy Policy prior to when services are rendered. Donors and supporters of Smiling Veterans can find additional information about how Smiling Veterans uses their information on our Donor Privacy Policy. Both policies may be found below.

Smiling Veterans is committed to ensuring that your privacy is protected. It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time to time, so make sure to check this page periodically. If you have any questions about this policy, please email us at info@smilingveteran.org.

What type of information does Smiling Veterans collect?

There are two basic types of information that Smiling Veterans might collect: personal and non-personal information.

As you browse the Smiling Veterans website, you may opt to provide Smiling Veterans with personal information. Personal information is information that contains identifiers such as your name, address, phone number, or email address.

Smiling Veterans may also collect non-personal information from you such as an internet protocol address (typically referred to as an “IP address” and defined below) and browsing variables (like your web browser, referral links, or how much time you spent at our website). Although this information may on rare occasion be used to identify you, Smiling Veterans typically uses this information to improve your experience and the experience of other visitors to our website. Smiling Veterans may use cookies to collect this type of information.

What’s a cookie? A cookie is a small data text file that individual websites store on your computer’s hard drive – if your web browser permits. The website can later retrieve that cookie to let us know you’ve been to our site before. Cookies typically make your use of the site easier, make the site run more smoothly, and help us to maintain a secure site. Many websites use cookies. You are free to decline our cookies if your browser permits, but some parts of our site may not work properly if you do that.

What’s an IP address? An IP address is a unique number, assigned to each and every computer and other device on the Internet. Your computer, your phone, your e-reader, and other electronic devices, are all assigned IP addresses.

When does Smiling Veterans collect this information?

We collect non-personal information from you as you use any of the pages on our website. We collect personal information from you only when you specifically provide it to us – for example, if you fill out a form or send us an email.

How does Smiling Veterans use the information we collect?

Smiling Veterans uses information from different site visitors in different ways. We generally use information provided to us through the donation process in accordance with the Donor Privacy Policy; we generally use

information provided to us by the Veterans and caregivers we serve in accordance with the Alumni and Caregiver Privacy Policy. Both policies may be found below.

On rare occasions, we use personal information provided by general users of our website who are not Veterans or caregivers and are not engaging in the donation process. We may also use your personal and non-personal information in the following ways:

●        Entering your information into our databases for internal record keeping, reporting, and data analysis to provide services (provided you have opted to receive services from Smiling Veterans);

●        Communicating with you to obtain your input, provide information about our programs and events, or request contributions (provided you have opted to receive such communications);

●        Improving our programs and services;

●        Customizing our website according to your interests;

●        Sharing information with third parties who help us manage our website and databases, and who assist us with our marketing efforts; and

●        Sharing information with third parties if required by law, or a part of a legal process.

We have contracted with online marketing companies, to monitor certain pages of our website for the purpose of reporting web traffic, statistics, advertisement “click-throughs,” and other activities on our website. No personally identifiable data is transferred by us. Where authorized by us, the marketing companies may use cookies and/or other monitoring technologies to compile anonymous statistics about our website visitors.

We reserve the right to use non-personal information, such as an IP address, to identify a user when we believe it is necessary to protect the compelling interests of our websites, the Veterans we serve, their caregivers, our donors, our employees, or others, or to comply with laws, court orders, or law enforcement requests.

Does Smiling Veterans share my information?

Smiling Veteran may share your personal and non-personal information as discussed herein. As a nonprofit, we do not, however, sell or rent the personal information of our general website users for profit.

Does Smiling Veterans track my online activity while I’m not on the Smiling Veterans site?

Cookies and other technology may be used to track non-personal information about your web-browsing habits. For example, if a significant portion of our visitors all browse to the same website immediately after visiting us, we may use this information to improve your experience at our site.

Smiling Veterans respects web browser “do not track” signals and other mechanisms that provide you the ability to opt out of having your personal information or online activities collected. But remember, unless you have selected the “do not track” function in your web browser, third parties (not just Smiling Veterans) may collect personal information about your online activities over time and across different websites.

How does Smiling Veterans secure my personal information?

Smiling Veterans is committed to ensuring that your personal information is secure. As part of our E.A.C.H. core value, a commitment to our values is honesty. Your trust in us is important, so we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored in a secure facility; our websites use SSL (a tool used to verify the legitimacy of a website); and staff is provided training on how to treat your data securely.

Will you contact me if I give Smiling Veterans my information?

If you provide us with your contact information, we may provide you with information about how you can help provide Veterans confident smiles. However, if you would not like to receive these messages, you can opt out of having your personal information used for certain purposes when we ask for your contact information.

If you are already receiving those messages and would like to stop receiving them, you may opt out by following the instructions included in the message or by emailing info@smilingveteran.org

If you would like to immediately opt out of all communications, please contact Smiling Veterans at info@smilingveteran.org

Links to other websites and third-party services

Sometimes we’ll provide you with a link to another website or service. We typically do this in order to provide you additional information about one of our sponsors to others who support the mission of Smiling Veterans.

Smiling Veterans may also include other electronic services on our website. For example, this could include a tool that allows you to contact your local politicians, or to create a custom message to send to veterans. These services are typically provided by third parties and may require you to agree to that service provider’s own privacy statement and terms of use. This policy does not cover these third-party services or how those third parties may use the information you provide them. We encourage you to review those privacy policies and terms of use.

How do I update my information?

Please contact the Smiling Veterans team using at info@smilingveteran.org.

Do you collect information about minors?

Yes. In limited circumstances Smiling Veterans collects information from general users under the age of 18. Please see our Minor Privacy Policy below.

What if I have questions about this policy?

We’d love to hear from you. Please email us at info@smilingveteran.org with any questions about this policy. You can also mail us at Smiling Veteran, Inc., Attention: Legal, 9735 Wilshire Blvd. Suite #307, Beverly Hills, CA 90212

Veteran Privacy Policy

This Veteran Privacy Policy applies to Veterans and their caregivers who register with Smiling Veterans to receive the benefits of Smiling Veterans, Inc. programs and services. If you register for our programs and services, rest assured that we use industry-standard safeguards to protect your data, including firewalls, physical safeguards, and encryption.

This policy describes how Smiling Veterans protects information which Veterans and their caregivers provide in conjunction with their registration with Smiling Veterans, and applies regardless of whether the registration occurred online, over the phone, or in person.  Throughout this privacy policy, or the “policy,” Veterans and their caregivers who register for Smiling Veterans programs and services may be referred to as “Veterans,” “Caregivers,” or simply, “you.”

This policy may supplement the General User Privacy Policy (above), which covers all users of the Smiling Veterans website. Although this policy is intended to compliment that General User Privacy Policy, this policy applies specifically to information you provide us in conjunction with your registration or your status as an Veteran or Caregiver. This policy also supplements the Donor Privacy Policy (below), which applies to any information you provide in conjunction a donation to Smiling Veterans. For example: if you navigate to a donation page on our website and contribute to Smiling Veterans, the information you provide during your donation will be stored in accordance with the Donor Privacy Policy. If you navigate to the registration page and register as an Veteran, that data will be used in accordance with this policy. If you provide us additional information relating to your participation in our programs and services, that information will also be governed by this policy.

It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time to time, so make sure to check this page periodically. If you have any questions about this policy, please email us at info@smilingveteran.rog

What type of information does Smiling Veterans collect?

Smiling Veterans collects different information depending on your Veteran status.

Veteran: As an Veteran, we will ask you for your service information, such as your branch, rank, and service dates. We will also ask for your contact information, such as name, email address, telephone number, and mailing address. We will also ask other identifying information, such as date of birth, gender, and type of dental/oral services you believe you need. Lastly, we’ll ask you for eligibility documentation.

When does Smiling Veterans collect this information?

We collect your contact information and service details when you register for Smiling Veterans programs and services. This can be done online through our website, in person with a Smiling Veterans representative, or over the phone. We may collect the additional information mentioned above through conversations with you. Though you are not required to provide this information, your ability to participate in a program or service may be impacted if we don’t have relevant information.

We may also be provided information about you from other groups who refer you to us to take advantage of our programs and services. They will typically notify you and seek your consent before providing us with such information. No matter how we receive your information, rest assured we will use it in accordance with this policy.

How does Smiling Veterans use the information we collect?

Generally, Smiling Veterans uses this information to tailor our programs and services to fit your needs. We will use your contact information and other information that we collect for the following reasons:

●        For internal record keeping, reporting, and data analysis;

●        To communicate with you to obtain your input and provide information about our programs and services;

●        To improve our programs and services;

●        To customize our website according to your interests;

●        To share information with third parties who help us deliver our programs and services;

●        To share information with third parties who deliver their own programs and services to veterans and their caregivers;

●        As required by law, or as part of a legal case.

We will use your eligibility documentation to ensure whether you are eligible to receive Smiling Veterans program services.

How does Smiling Veterans share my information?

Smiling Veterans shares your personal and non-personal information only as discussed above. We will not share your information with a third party that does not provide services (or help us provide services) to our Veterans, nor for purposes of adding you to a mailing list.

We will never sell or rent your personal information for profit.

This Policy does not apply to any information that you provide to these third parties, and we encourage you to ask those third parties any questions you may have about their use of your data.

How does Smiling Veterans secure my personal information?

We have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and we train our employees on how to treat your data securely. Additionally, when Smiling Veterans shares your information with third parties, Smiling Veterans stakes reasonable steps to ensure that third party has enough safeguards in place to protect your information.

Will you use my information to contact me?

Yes. From time to time, a Smiling Veterans representative will reach out to you to confirm your contact information and check in to see how you are doing after you received services. If you would like to opt out of receiving emails or phone calls, you may do so by following the instructions included in the message or by contacting us at info@smilingveteran.org.

How do I update my information?

Please contact us at info@smilingveteran.org.

 Services provided by third parties

As mentioned above, Smiling Veterans may provide your information to third parties who assist us in providing programs and services to you or who provide similar programs and services. As part of their services, they may ask you for your contact information or other personal information. This Policy does not apply to information that you provide to these third parties, and we encourage you to ask those third parties any questions you may have about their use of your data.

Do you collect information about minors?

Smiling Veterans does not knowingly collect, use, or disclose personal information to anyone under 18 years of age.

What if I have questions about this FAQ?

We’d be happy to hear from you. Please email us at  info@smilingveteran.org with any questions about this policy. You can also snail-mail us a letter at Smiling Veteran, Inc. 9735 Wilshire Blvd. Suite #307, Beverly Hills, CA 90212

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Donor Privacy Policy

This privacy policy applies to Smiling Veterans supporters and describes how Smiling Veterans uses information you provide when you donate or sign up to receive emails (the “Donation Process”). When you provide us your information, rest assured that Smiling Veterans uses industry-standard security measures, including encryption, firewalls, and physical security to protect your data.

Please remember that this policy applies to information provided by supporters during the Donation Process. Veterans who register for our programs and services can find more information at the Alumni and Caregiver Privacy Policy, while users of the website should review the General Privacy Policy. (Both policies can be found above.) For example, if you register for Smiling Veterans programs and services and also make a donation to Smiling Veterans, the information you provide during your registration will be used in accordance with the Alumni and Caregiver Privacy Policy, while the information you provide while making your donation will be used in accordance with this policy. Other information may be gathered in accordance with our General User Privacy Policy.

It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time-to-time, so make sure to check this page periodically. If you have any questions about this policy, please email us at info@smilingveteran.org.

What type of information does Smiling Veterans collect?

During the Donation Process, Smiling Veterans will likely ask for information that could be used to identify you. This includes your contact information, such as your name, mailing address, phone number, and email address. If you donate via credit or debit card, we will also ask for your card number, expiration date, and other information necessary to process the transaction. If you donate via check, we may ask for limited bank information.

When does Smiling Veterans collect this information?

We collect this information from you during the Donation Process. If you donate online, your donation will not be processed without certain required information. We may also collect information as we communicate with you after your donation is made. Third parties may also share your information with Smiling Veterans, in accordance with applicable laws, rules, and standards. Rest assured that no matter how we access your information, we’ll use it only in accordance with this policy.

How does Smiling Veterans use the information we collect?

●        We generally use your information to process donations, send you periodic messages, and share with other parties for the purpose of furthering our mission, as required by law, or as part of a legal process. Smiling Veterans may use your information in the following ways:

●        Enter your information into our databases for internal record keeping, reporting, and data analysis;

●        Communicate with you to obtain your input, provide you with information, or request contributions (provided you have not opted out of receiving such communications);

●        Provide you with necessary tax information regarding your donation;

●        Customize our website according to your interests;

●        Share information with third parties who provide goods and services to Smiling Veterans (g., parties who process donations or help us manage our website and databases);

●        Share information with third parties who may provide services to injured veterans or other groups you may be interested in; and

●        Share information with third parties as required by law, or a part of a legal case.

Does Smiling Veterans share my information?

Smiling Veterans may share your personal information as discussed herein. When Smiling Veterans shares information with outside organizations, it does so subject to appropriate confidentiality rules designed to protect your information from unintentional disclosure.

Can I opt out of receiving messages and sharing my information?

Yes. We provide you with the opportunity to opt out of having your personal information used for certain purposes when we ask for this information.

If you no longer wish to receive communications from Smiling Veterans, you may opt out of receiving such messages by following the instructions included in the message itself. You may also call the Smiling Veterans Donor team at 310.623.6660

If you would like to immediately opt out of all communications or If you would like to opt out of sharing personal information with others, please contact us at info@smilingveteran.org.

How does Smiling Veterans secure my personal information?

Smiling Veterans strives to ensure the security of your personal information. Your trust in us is important, so we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and we train our employees about how to treat your data securely.

If you donate over the phone or on our website, Smiling Veterans utilizes industry-standard safeguards to protect your information including encryption, network firewalls, and physical security. When we work with other companies to process your payment, those companies also use security measures to protect your data.

How do I update my information?

Please contact the Smiling Veterans team at info@smilingveteran.org.

Will you contact me if I give Smiling Veteran my information?

Yes. Smiling Veterans will send you messages about how we are serving injured veterans and service members and how you can help. You can opt out of receiving these messages as discussed above in the “Can I opt out of receiving messages and sharing of my information” section above.

Do you collect information about minors?

Yes. In limited circumstances, Smiling Veterans collects information from supporters of Veterans who are under the age of 18. Please see our Minor Privacy Policy below.

What if I have questions about this FAQ?

Please email us at info@smilingveteran.com with any questions about this policy. You can also contact us by mail through a letter at Smiling Veterans, Inc., Attention: Legal, 9735 Wilshire Blvd. Suite #307, Beverly Hills, CA 90212.

Minor Privacy Policy

This privacy policy applies to Smiling Veterans supporters who are under the age of 18. Children under 18 are not allowed to register themselves and are not eligible for services at Smiling Veterans. Note that when you provide us information about a minor, Smiling Veterans will continue to use industry-standard security measures, including encryption, firewalls, and physical security to protect your data. In short, Smiling Veterans applies the same security measures to minor data as we do for our general supporters but uses the data for more limited purposes.

What type of information does Smiling Veterans collect?

Smiling Veterans will likely ask for information that could be used to identify you. This includes your contact information, such as your name, mailing address, phone number, and email address. You will also be asked to provide a credit or debit card number, expiration date, and other information necessary to process the donation. If you are a minor, you will need your parent or guardian’s permission to provide their payment information.

When does Smiling Veterans collect this information?

We collect this information from you during the registration process. We may also collect information as we communicate with you after your registration. Third parties may also share your information with Smiling Veterans, in accordance with applicable laws, rules, and standards. Rest assured that no matter how we access your information, we’ll use it only in accordance with this policy.

How does Smiling Veterans use the information we collect?

We generally use your information to process registration, donations, send you periodic messages, and share with other parties for the purpose of furthering our mission, as required by law, or as part of a legal process. Smiling Veterans may use your information in the following ways:

●        Enter your information into our databases for internal record keeping, reporting, and data analysis;

●        Communicate with you to obtain your input and provide you with information about your registration;

●        Update you on other events or programs you might be interested in attending or participating in.

●        Provide you with necessary tax information regarding your donation;

●        Customize our website according to your interests;

●        Share information with third parties who provide goods and services to Smiling Veterans (e.g., parties who process donations or help us manage our website and databases).

Does Smiling Veterans share my information?

Smiling Veterans may share your personal information as discussed herein. When Smiling Veterans shares information with outside organizations, it does so subject to appropriate confidentiality rules designed to protect your information from unintentional disclosure.

Does Smiling Veterans use my information for other purposes once I turn 18?

Yes. Once you turn 18, Smiling Veterans will treat your information in accordance with our Donor Privacy Policy.

Does Smiling Veterans use information about children under 13 for any specific purposes?

Children under 13 are not allowed to register themselves and are not eligible for services at Smiling Veterans.

Can I opt out of receiving messages and sharing of my information?

Yes. Please see information above in our Donor Privacy Policy.

How does Smiling Veterans secure my personal information?

Smiling Veterans will use the same security methods as discussed above in our Donor Privacy Policy.

How do I update my information?

Please contact the Smiling Veterans team at info@smilingveteran.org.

Will you contact me if I give Smiling Veterans my information?

Yes. As discussed above, Smiling Veterans will send you information specifically about the event for which you are registered. You can opt out of receiving these messages as discussed above in the “Can I opt out of receiving messages and sharing of my information” section above. It is Smiling Veterans policy not to directly solicit monetary contributions from supporters under 18.

What if I have questions about this FAQ?

Please email us at info@smilingveteran.org with any questions about this policy. You can also snail-mail us a letter at Smiling Veteran, Inc, Attention: Legal, 9735 Wilshire Blvd. Suite #307, Beverly Hills, CA 90212.